Unified voice, video, messaging and AI analytics on one platform. 1:1 concurrent call ratio — every user can call simultaneously. Serving businesses globally mainly across UK, US, Australia, UAE, South Africa,Philippines and India.
Why Choose BTBIZ UCaaS?
- 1:1 Concurrent Call Ratio — every seat can call simultaneously.One Extension is assigned one port.
- Feature-led plans — choose the plan that matches your operational needs, not your company size.
- Powered by carrier-grade infrastructure, fully secure, scalable.
- 99.9% Uptime SLA — Backed by Multiple Direct and Tier-1 routes
- Fully managed — we handle setup, configuration,training and support
Our UCaaS Plans
Three plans. No size labels. No features locked behind a bracket. Choose what your business needs — channel capacity and features, add-ons to be configured for your business requirements at onboarding.
Starter
"Professional communications from day one."
From 5 concurrent channels. Exact capacity configured to your needs at onboarding.
Get Started Calling
- Local DID number — one per user
- Unlimited domestic inbound + outbound
- Mobile app — iOS and Android
- Desktop softphone — Windows and Mac
- Call forwarding to any number
- Hold, warm transfer, blind transfer
- 3-way conference calling
- Caller ID display and control
- HD voice quality
- Do not disturb
- Number porting — bring your existing number
Voicemail
- Voicemail per user
- Voicemail to email — audio file
- Voicemail transcription
- Custom greeting per user
Admin
- Online admin portal
- User management — add, remove, edit
- Basic call logs — inbound and outbound
- Multi-device — ring phone and desktop together
Support
- Email and chat — business hours
- Self-service knowledge base
Not in this plan
IVR / auto-attendant
Call queues or ring groups
Call recording
Video meetings
CRM integration
WhatsApp Business
Analytics dashboard
Person-to-person voice calls — inbound and outbound
Call forwarding to your own mobile or number
Normal business telephony — any size of business
Auto-dialling or predictive dialling of any kind
Call centre or high-volume outbound operations
Bulk or mass SMS campaigns
Forwarding to a PBX or multi-call system
Reselling or sub-licensing this plan
Most Popular
Business
"A complete phone system for a team that means business."
From 16 concurrent channels. Exact capacity configured to your needs at onboarding.
Get Started Everything in Starter, plus all of the below
Call Management
- IVR — multi-level auto-attendant with custom greetings
- Call queues — hold music + position announcement
- Ring groups and hunt groups
- Time-based routing — office hours, after hours, holidays
- Call recording — on-demand
- Call park and retrieve
- Missed call alerts — SMS or email
- Intercom and paging
Team Collaboration
- Team messaging — chat, channels, threads
- File sharing in chat
- Video meetings — up to 100 participants
- Screen sharing
- Meeting recording
- IP desk phone support
Reporting
- Live call activity dashboard
- Call reports — volume, duration, missed, abandoned
- Queue performance reports
- Exportable reports — CSV
Integrations + Messaging
- CRM — Salesforce, HubSpot, or Zoho
- Click-to-call from CRM
- Automatic call logging into CRM
- WhatsApp Business — client-facing messaging
- Email and calendar sync — Outlook + Google
Support
- Priority phone and chat support
- Extended hours — Mon to Sat
- Onboarding assistance
Not in this plan
Supervisor tools — listen, whisper, barge
Automatic call recording
Skills-based routing
Advanced analytics and custom reports
API access and webhooks
SSO and directory sync
Dedicated account manager
Inbound call queues for customer-facing operations
On-demand call recording with consent compliance
WhatsApp messaging with explicit opt-in per recipient
CRM integration for legitimate sales and support
Predictive or automated outbound dialling
Bulk WhatsApp without individual opt-in per recipient
Call recording without consent law compliance
All Starter prohibitions apply in full
Enterprise
"Complete control, compliance and command of every communication."
From 31 concurrent channels. Exact capacity configured to your needs at onboarding.
Talk to Us Everything in Starter and Business, plus all of the below
Supervisor + Operations
- Live call monitoring — silent listen
- Whisper coaching — agent hears only
- Barge — join any live call instantly
- Automatic call recording — all calls, all users
- Recording storage — 12 months
- Skills-based routing
- Overflow and fallback routing rules
- Multi-site management — single portal
- Bulk user provisioning
Advanced Analytics
- Real-time dashboards — fully configurable
- Historical reporting — any date range
- Custom report builder
- Call quality analytics — MOS, jitter, packet loss
- Agent and team performance reporting
- API data export — real time
Security + Compliance
- SSO — SAML-based single sign-on
- SCIM — automated user provisioning
- Role-based access control — granular
- Full audit logs — exportable, long-term
- Data residency controls
- GDPR and UK GDPR compliance controls
- Encryption at rest and in transit
- IP allowlisting
Integrations
- All CRM integrations — unlimited
- Helpdesk — Zendesk, Freshdesk, ServiceNow
- REST API access — full
- Webhooks — real-time event triggers
- WhatsApp Business API — bot-ready
- Microsoft Teams + Google Workspace
Support + SLA
- Dedicated account manager — named contact
- 24/7 priority support — phone, chat, email
- 99.99% uptime SLA — documented
- Professional onboarding and implementation
- Quarterly business review
Supervisor tools — on your own team only
Automatic recording with full consent law compliance
API for legitimate systems integration
SSO and SCIM for your own corporate directory
API to build resaleable products without partner agreement
Automated outbound dialling — UCaaS is not CCaaS
Personal data sold or shared without consent
All Starter and Business prohibitions apply in full
SMS is available on all plans — but requires a conversation first
SMS is one of the most regulated channels in every jurisdiction we operate in. In the US, messages without 10DLC registration are silently blocked by carriers — no error, no delivery receipt. In India, every message template must be registered on the TRAI DLT platform before sending. In the UK, Sender ID registration and ICO compliance are required. SMS is not switched on at sign-up. Speak to the BTBIZ team first — we walk you through exactly what is needed for your jurisdiction and use case before any commitment is made.
Ready to Transform Your Business Communications?
Talk to our team today. No commitment, no pricing pressure — just a conversation about what your business needs.